Does East West Wellness accept insurance?

No, we are an out-of-network, self-pay practice and don’t bill insurance companies directly. This lets us spend our time on your care instead of on insurance paperwork, and lets your treatment plan be based on what you need, not on what a plan will approve. We do offer options that may help you use your health benefits, which are covered below.

Can I use my HSA or FSA card to pay for services?

Yes. We accept HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for eligible services. Eligibility can vary by plan and by service, so we recommend checking with your plan administrator if you’re unsure what’s covered.

What is a superbill, and can you provide one?

A superbill is an itemized receipt that includes the details insurance companies ask for when processing a claim, such as diagnosis codes, procedure codes, dates of service, and our provider information. We’re happy to provide one after your visit so you can submit it to your insurance company yourself. Please allow for 24 hours turnaround time.

Will my insurance reimburse me if I submit a superbill?

It depends on your plan. Some plans with out-of-network benefits reimburse part of the cost of acupuncture or other services, and others don’t cover them at all. We can’t guarantee reimbursement or tell you what your plan will pay, because that decision is made by your insurance company. Checking before your visit will help you know what to expect.

How do I find out if my plan will reimburse me for out-of-network care?

Call the member services number on the back of your insurance card and ask: 1. Do I have out-of-network benefits? 2. Is [specific service you’re interested in] a covered benefit? 3. Is there a deductible I need to meet first, and what percentage is reimbursed? 4. Is there a limit on the number of visits per year? 5. How do I submit a claim, and what documents do you require?

Can I use Medicare or Medicaid?

We aren’t able to bill Medicare or Medicaid, and we aren’t enrolled as a provider with either program.

What forms of payment do you accept?

We accept all credit and debit cards, HSA/FSA cards, personal checks, and cash. Payment is due at the time of service.

Why don’t you take insurance?

Insurance plans often limit visit length, the number of sessions, and the types of care that qualify. Staying out-of-network lets us offer the time, depth, and flexibility that acupuncture and functional medicine care need, including longer appointments and treatment plans built around you.

Who can I contact if I have more questions about payment or reimbursement?

Reach out to our team at info@ewwellness.com and we’ll help however we can. For questions about what your specific plan covers, your insurance company is the best source.

East West Wellness Payments & Insurance Information

No, we are an out-of-network, self-pay practice and don’t bill insurance companies directly. This lets us spend our time on your care instead of on insurance paperwork, and lets your treatment plan be based on what you need, not on what a plan will approve. We do offer options that may help you use your health benefits, which are covered below.
Yes. We accept HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for eligible services. Eligibility can vary by plan and by service, so we recommend checking with your plan administrator if you’re unsure what’s covered.
A superbill is an itemized receipt that includes the details insurance companies ask for when processing a claim, such as diagnosis codes, procedure codes, dates of service, and our provider information. We’re happy to provide one after your visit so you can submit it to your insurance company yourself. Please allow for 24 hours turnaround time.
It depends on your plan. Some plans with out-of-network benefits reimburse part of the cost of acupuncture or other services, and others don’t cover them at all. We can’t guarantee reimbursement or tell you what your plan will pay, because that decision is made by your insurance company. Checking before your visit will help you know what to expect.
Call the member services number on the back of your insurance card and ask:
1. Do I have out-of-network benefits?
2. Is [specific service you’re interested in] a covered benefit?
3. Is there a deductible I need to meet first, and what percentage is reimbursed?
4. Is there a limit on the number of visits per year?
5. How do I submit a claim, and what documents do you require?
We aren’t able to bill Medicare or Medicaid, and we aren’t enrolled as a provider with either program.
We accept all credit and debit cards, HSA/FSA cards, personal checks, and cash. Payment is due at the time of service.
Insurance plans often limit visit length, the number of sessions, and the types of care that qualify. Staying out-of-network lets us offer the time, depth, and flexibility that acupuncture and functional medicine care need, including longer appointments and treatment plans built around you.
Reach out to our team at info@ewwellness.com and we’ll help however we can. For questions about what your specific plan covers, your insurance company is the best source.